What does your web developer know about business?
Make sure your developer has your perspective.
We have real world experience in electrical engineering, investor relations, direct marketing, graphic design, national service organizations, capital industrial equipment sales, interior design, project management, manufacturer's representation, and telecommunications marketing. We pull from this experience to understand your specific marketing requirements.
Does your web designer have decent references?
If their customers can't say anything nice...
It's true! Feel free to contact any of our previous contacts and ask them yourself. We're very interested in building long-term, mutually beneficial relationships with our clients than making a quick buck. We don't look for customer loyalty, we look to be loyal to our customers (ask them!) or for a quick forray, read specific quotes from our clients.
What sort of deliverables are provided with this team?
If you simply receive a web site, you are not done yet.
Brand identity is very important to us. If you build a website, great, but does it coordinate with your business card? Does it match your sign? Or are you mismatching various different messages across different delivery methods? The Remarkable Team can provide not only your website, but marketing collateral, including business cards, flyers, postcards, wall murals, banners, and even architectural signage for your location. OR, we can provide high resolution versions of all graphics produced for your site to be used by your own team.
No "B" team
Do you know who you will be working with?
No "junior" positions, no part-timers, when you hire the Remarkable Team, that's what you get. You'll work closely with our principal team from start to finish. We are front end sales consultants, we are project managers, AND we are designers, plain and simple.
How often will we be involved in the project?
After you sign a sales contract, will you SEE the web team again?
Some of our clients who have had previous 'bad experiences' have complained about having to deal with web developers over the phone and via email only. This is ridiculous. Without face to face communication, proper communication is often impossible.
As stated above, we know you are not in business FOR your website, that's our job. That's why our conversations are in plainly stated English, no techno-jargon unless you WANT techno-jargon. Oh, and we're fans of drawing diagrams on napkins to make ourselves clear. Have you read "the Back of the Napkin", by Dan Roam yet?
It's hard to determine, but how organized are they?
Look for clues in their communication, and promised timeline
For large projects that have a deliverable that is more than 3 weeks out, the Remarkable Team utilizes online project management and collaboration software from ZOHO. Every member of your team can login and check current project status, so there's never any doubt.
How are solutions developed?
Are they pulled from a bag of tricks, or from listening and offering real, USEABLE ideas?
We begin with your needs: by listening and learning first. We DISCOVER how to realize your vision and keep on track. It's an iterative process. We listen, we produce a proposal, we listen again, until we arrive at a mutually agreed upon solution.
What is the process for determinging the scope of the project?
Watch out for promises, verbal discussions, and promises from salesmen.
The Remarkable Team always issues a written proposal outlining exactly what you will receive. This includes domain name, hosting, design scope, graphical concept, training, written documentation, and add-ons including SEO, link building, and social networking connections.